December 1, 2020 @ 1:10 PM

Over the past month we have had a few instances where clients outside of Canada have reported receiving double charges to their credit card.  This is the first time this has ever happened.    We believe this new phenomenon may be due to added security measures because of the volume increase this year in online purchasing.

Often a credit card purchase is initially declined by a bank if it is not a purchase you might normally make.  The purchase may then be authorized a few days later.  But, a 'hold funds' may be placed at the time the card is initially declined, until the bank can verify you did make the purchase and should authorize it.   After a week or so the 'hold funds' amount ......

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